Frequently Asked Questions

To become a seller, click 'Start Selling' on our homepage and complete the multi-step application form. Our team will review your application as soon as possible. You'll need to provide information about your craft, products, and business details.

We focus on authentic Moroccan handcrafted products including traditional clothing (caftans, takchitas, djellabas), leather goods (babouches, bags), jewelry, home décor, and other artisanal items that represent Moroccan craftsmanship.

Our review process typically takes a few business days. We carefully review each application to ensure quality and authenticity. You'll receive an email notification once your application is approved or if we need additional information.

There are no upfront fees to join GO BELDI. We only charge a commission on successful sales, which varies by product category and sales volume. All fees are clearly disclosed before you complete your seller registration.

Once your seller account is approved, log into your dashboard and navigate to 'Products'. Click 'Add New Product' and fill in the details including photos, descriptions, pricing, and inventory. Make sure to use high-quality images and detailed descriptions.

Use high-resolution images (at least 1000x1000 pixels) that clearly show your product. Include multiple angles, detail shots, and lifestyle photos if possible. Photos should be well-lit and accurately represent the product colors and materials.

Consider your material costs, time investment, overhead expenses, and desired profit margin. Research similar products on the platform for competitive pricing. Remember that our commission will be deducted from your selling price.

Yes! Many of our artisans offer custom products. Clearly indicate in your product description if it's made-to-order, include the production timeframe, and any customization options available.

When you receive an order, you'll get an email notification and see it in your dashboard. Process the order within 1-2 business days, update the status as you prepare and ship the item, and provide tracking information when available.

Offer both domestic and international shipping options. Clearly state your processing times, shipping costs, and estimated delivery times. Consider offering express shipping for customers who need faster delivery.

For international orders, ensure you comply with customs regulations. Include detailed product descriptions and accurate values on customs forms. Consider using tracked shipping services for international orders.

Handle returns according to your shop's return policy. Communicate clearly with the customer, provide return instructions, and process refunds promptly once you receive the returned item in acceptable condition.

Payments are processed 3-5 business days after the customer confirms delivery or after the automatic confirmation period. Funds are transferred directly to your registered bank account or payment method.

Commission rates vary by product category and sales volume, typically ranging from 5-15%. The exact rate is shown during the checkout process and in your seller dashboard. Higher volume sellers may qualify for reduced rates.

Apart from the sales commission, there are no hidden fees. Payment processing fees are included in our commission. You're responsible for your own shipping costs, which you can include in your product pricing.

Your seller dashboard provides detailed earnings reports, including sales analytics, commission breakdowns, and payment history. You can view daily, weekly, and monthly performance metrics.

Log into your seller dashboard and navigate to 'Shop Settings' or 'Profile'. You can update your shop description, policies, contact information, and business details. Some changes may require verification.

Yes, you can put your shop in 'vacation mode' from your dashboard settings. This will hide your products from search results and prevent new orders while you're away. Remember to communicate with existing customers about any delays.

You can reach our support team through the 'Help' section in your dashboard, email us at info@gobeldi.com, or use the contact form on our website. We typically respond within 24 hours.

Currently, each seller can have one shop. If you're part of a cooperative or workshop, you can include this information in your shop description. For special partnership arrangements, contact our support team.